Privacy Policy

Exclusive Custom Jewelry ("we", "us", "our") is a jewelry business owned by Laura Whisenhunt and located at 9745 Snipe St, Edmond, OK 73025. This policy applies to exclusivecustomjewelry.com and to purchases made in person.

• •Contact details you give us: name, email address, phone number, and shipping and billing address.
• •Order details: items purchased, customizations such as ring size, metal and stone, and order history.
• •Custom design requests: descriptions, budget, timeline, and any reference photos you upload.
• •Messages you send through our contact form, by email, phone or text.
• •Account details if you create an account, including a securely hashed password.
• •Basic technical data such as browser type, device, pages visited and approximate location, collected through cookies and analytics tools.

We do not see or store your full card number. Card payments are processed by Stripe, and financing is provided by Affirm, under their own privacy policies.

• •To process, ship and support your orders, returns and warranty claims.
• •To design, quote and produce custom jewelry you request.
• •To respond to your questions and keep you updated on your order or design.
• •To keep records required for accounting, tax and insurance purposes.
• •To prevent fraud and keep our website secure.
• •To understand how visitors use our website so we can improve it.

We will only send marketing emails if you have asked to receive them, and you can opt out at any time.

We do not sell or rent your personal information. We share it only with service providers that help us run our business, and only as needed for them to do their job:

• •Payment processors (Stripe) and financing providers (Affirm).
• •Shipping carriers and insurers that deliver and protect your order.
• •Jewelry manufacturers and vendors when needed to fulfill a special order or custom design.
• •Website hosting, email and analytics providers, including Google Analytics.
• •Insurance partners such as Jewelers Mutual, only when you ask us to connect you.

We may also disclose information if required by law or to protect our rights, customers or property.

Our website uses cookies to keep your shopping bag and sign in working, and Google Analytics to measure site traffic. Google Analytics collects information such as pages visited and device type. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some site features may not work without cookies.

We keep order and payment records for as long as required for tax, accounting and warranty purposes. We keep other information only as long as it is useful for serving you, after which we delete it or make it anonymous.

We use encrypted connections (HTTPS), secure payment processing and restricted staff access to protect your information. No system is perfectly secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your data.

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below and we will respond within a reasonable time. We may need to keep certain records when the law requires it.

Our website is not intended for children under 13, and we do not knowingly collect information from children under 13.

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of our website after an update means you accept the revised policy.